Need Help?

Looking for a restaurant, shop, hotel, or service?

1. Open the NearAfrica homepage.
2. Use the search bar or choose a business category.
3. Select the available location filters to narrow your search.
4. Browse the results and select the business you want.
5. Review its available address, contact details, photos, and reviews.
6. Use the available contact or directions options to reach the business.

1. Open the Explore or nearby-businesses section.
2. Select the location option if it is available.
3. Allow your browser to access your device's location.
4. Wait for the nearby results to load.
5. Open a result to inspect the business details and location.

If your location does not work:

• Turn on location services on your device.
• Check your browser's location permission for NearAfrica.
• Ensure your internet connection is working.
• Try searching by state, city, or area instead.
• Reload the page and try again.

1. Find and open a business profile.
2. Look for the Save or Favourite option, if available.
3. Select it to save the business.
4. Open your saved-businesses section to find it again.

1. Find and open the business profile.
2. Locate the ratings or reviews section.
3. Follow the displayed instructions to submit a rating or review.
4. Complete any sign-in or verification requirements shown.
5. Submit your honest feedback.

1. Open the business profile in question.
2. Select Report Listing, if available.
3. Identify the problem, such as incorrect details, a duplicate, a closed business, or potentially misleading information.
4. Explain the issue clearly and provide supporting information.
5. Submit the report using the available reporting process.

NearAfrica can review a report and take appropriate action based on the available evidence and its listing policies.

1. Identify the affected business listing.
2. Open the correction or removal request option, if available.
3. Provide the business name and listing link or other identifying details.
4. Explain the incorrect information or reason for the request.
5. Provide supporting evidence when necessary.
6. Submit the request and follow any confirmation instructions.

The NearAfrica team may need to review your request before making changes or removing information.

• Verify important business details before paying.
• Be cautious of requests for unusual advance payments.
• Do not share passwords, bank PINs, or one-time passwords.
• Use trusted payment methods and keep transaction records.
• Report suspicious listings or misleading information.

1. Open the NearAfrica homepage.
2. Search for your business name.
3. Check the address and other details to identify the correct listing.
4. Open the profile and review the information displayed.
5. If you find your business, proceed to the claim process if available.
6. If it is missing, follow the available business-submission process or contact NearAfrica support.

1. Find the correct business profile.
2. Select Claim Business, if available.
3. Enter the requested owner and business contact information.
4. Complete the email OTP verification step if requested.
5. Provide any additional evidence of your authority to manage the business.
6. Submit the claim.
7. Follow the claim status and any further instructions provided.
8. After approval, use the supported owner login process to access your dashboard.

Some requests may require an administrative review before the requested action can be completed.

1. Submit: Complete the relevant business claim or request and provide the requested details.
2. Verify: Complete email verification or any other required checks.
3. Review: The NearAfrica administration team reviews the request and supporting information where applicable.
4. Wait: Allow the review process to finish. Avoid creating duplicate requests unnecessarily.
5. Receive a decision: Follow any approval, rejection, or additional-information instructions you receive.
6. Continue: If approved, follow the instructions for accessing the relevant features. If rejected, review the reason and ask about available correction or appeal options.

1. Open the NearAfrica homepage.
2. Find the Business Owner or Owner Login option.
3. Enter the credentials requested by the login page.
4. Complete any required verification.
5. After successful authentication, open your owner dashboard.
6. Select the relevant business and use the available management tools.

If you cannot access the dashboard, confirm your claim status and contact details before trying again.

1. Sign in to your owner dashboard.
2. Open the business management or listing-editing section.
3. Update the fields available to you, such as your description, contact details, address, or opening hours.
4. Review your changes carefully.
5. Save or submit the changes.
6. Check your public business profile to confirm the result.

1. Open your owner dashboard.
2. Find the business images or photo-upload section, if available.
3. Select suitable images from your device.
4. Use clear photos relevant to your real business.
5. Upload and save your changes.
6. Review your public profile after the upload completes.

1. Open the membership comparison section on NearAfrica.
2. Compare the Free, Pro, and Premium plans.
3. Select the plan you want, if subscriptions are available.
4. Review the price, billing interval, benefits, and terms shown.
5. Continue to the Paystack checkout when offered.
6. Complete the payment on the authorised payment page.
7. Return to NearAfrica and check your subscription status.
8. If payment succeeds but your membership does not activate, contact support with your transaction reference.

1. Open your owner dashboard or subscription-management area.
2. Check your current plan and billing status.
3. Use the available change-plan or cancellation option, if provided.
4. Review any confirmation message and the effective date of the change.
5. Keep the confirmation for your records.
6. If no suitable option is available, contact NearAfrica support before making another payment.

1. Confirm that you are using the correct owner login page.
2. Check that your email address is entered correctly.
3. Check your inbox and spam or junk folder for the verification email.
4. Wait for any displayed cooldown period before requesting another code.
5. Request a new code if the option is available and the previous code has expired.
6. If the problem continues, contact support with the error message and business name.

• Keep your business information accurate and up to date.
• Provide a useful description of your products or services.
• Add clear, authorised business photos where supported.
• Encourage genuine customers to leave honest feedback if reviews are enabled.
• Respond professionally to customer enquiries.
• Explore analytics and paid membership benefits when available.

1. Identify the business profile and the issue.
2. Contact NearAfrica through an available correction, removal, or support channel.
3. Explain the requested action and provide supporting evidence when necessary.
4. Follow any further identity or authority checks requested.
5. Wait for the team to review the request.

Do not create another listing to bypass a pending ownership claim or an administrative decision.